An organisation may have high numbers of grievances from staff who feel they are not being treated fairly. This could be due to differences in culture and behaviour. A manager who is an extrovert, handling multiple tasks and projects may be frustrated with a colleague who is an introvert and who likes to work on single tasks. This frustration and an inability to accept a colleague's temperament and work style could lead to a disciplinary situation.

The team would have diversity awareness training. This would lead to more tolerance and understanding of differences in working styles and personalities. Managers would ensure staff work to their full potential and that they felt respected.

A more harmonious working relationship between staff resulting in reduced disciplinaries and grievance being issues.

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